Report Provides Key Insights on EV Charging Facilities for Fleets

A recent report from electric vehicle charging operations and maintenance firm ChargerHelp posits that the largest issue affecting EV fleets today is reliably managing already deployed charging infrastructure at scale, not deploying more infrastructure. 

For the longest time, the primary charging-related concern for electric fleets was building enough charging infrastructure to support the growing number of electrified fleets. 

However, the 2026 EV Charging Reliability Report from ChargerHelp says that the objective has now shifted to maintaining the charging infrastructure that’s already been deployed to ensure autonomous vehicle operators, commercial fleets, and ports that are reliant on EVs have the infrastructure support they need to keep their vehicles operational. 

According to the nearly 500 million points analyzed during ChargerHelp’s research, physical repair needs were rarely responsible for long outages; fragmented data, diagnostic delays, and challenges coordinating across several organizations caused the most prolific outages instead. 

Once the obvious problems that affected EV charging were addressed, the issues that began to crop up weren’t as obvious and tended to be significantly more complex than a broken or dysfunctional physical component. Furthermore, they are much more difficult to diagnose, making these remaining failures a major threat to America’s charging infrastructure. 

The risk increases even more when you consider just how fast EV technology develops; infrastructure that was deployed just a couple of years ago can become nigh obsolete by 2026 standards. This means using software designed for more modern charging infrastructure can inject instability into the system and generate even more issues. 

GM Energy’s Vice President Wade Sheffer says electric vehicle adoption in the U.S. will only advance once major industry players come together with a customer-first mentality and address the challenges that hamper the industry’s growth. 

A united EV charging segment could substantially reduce the delays that charging-dependent organizations continue to face. For instance, EV charging issues that involve several work orders remain unresolved for a median 32 days, a monumental window in corporate calendars that disrupts normal operations and increases companies’ downtime costs. 

On the other hand, issues that only require a single visit are resolved in days. The report notes that in such cases, nearly 50% of the recovery happens before dispatching a technician, emphasizing just how important operational coordination and data access can be to fleet charging facilities. 

Recovery time is also heavily dependent on partner coordination, diagnostic access, supply chain limitations, and administrative & financial processes. ChargerHelp CEO Kameale Terry notes that cutting down Mean Time to Repair (MTTR) calls for increased charger health visibility, faster diagnostics, and better collaboration between utilities, site hosts, hardware manufacturers, software providers, service organizations, and charging networks. 

Addressing those bottlenecks to efficient charger functioning could have positive downstream effects, such as making motorists holding out on making the switch to EVs finally give available models from carmakers like Lucid Motors (NASDAQ: LCID) and others serious consideration. 

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